Manuals

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Manual Matrix

 

Manuals need to be written in a dynamic, proactive manner.  They need to do more than tell a person how to do steps ONE, TWO , and THREE.  They need to identify and prevent problems A, B, and C that may occur during step ONE and problems D, E, and F that may occur with step TWO and so on.  Recurring problems with installation and initial operation should be identified and eliminated in an "effective" manual or guide.  A sure continuous path should be provided to advance from preliminary features to advanced operations.  Written documentation must grow and evolve dynamically as a product matures.  Proactive Publishing utilizes this philosophy in its manual development process.
Proactive Publishing can develop content, structure and materials for a variety of manuals and other types of documentation.  

Develop/Publish Technical Documents

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Technical writing is performed by experienced Proactive Publishing engineers.

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Proactive planning can reduce product support costs.

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Large variety of technical document types are available.
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Quick Start Reference Guides

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Installation Guides, Manuals, and Videos

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User Guides and Manuals

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Operator Guides

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Technical Reference Manuals

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Service Manuals

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White Papers and Other Technical Writing

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Market Research and Product Position Papers

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Accurate representation of products facilitate installation and ease-of-use.
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Screen captures are used with software products.

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Digital images are used with hardware products.

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Digital images used with consumer and non-technical products.

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Large variety of publication formats available.
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Soft cover

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Ring Binders, loose leaf, and other binder types

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Video available when appropriate

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Print and Digital Formats including HTML, PDF*, and CD-ROM are Available.

Format Pro's and Con's

Manuals can be provided in printed format, electronic format or on CD. Each format has advantages.
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Printed manuals
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Can be shipped with each product and require no hardware or software for viewing.

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They are accessible right out of the box.

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Electronic documents - PDF*, HTML, WORD
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Can be stored and distributed electronically and printed practically anywhere.

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Electronic documents save on print and distribution costs, but may require specific software for viewing and printing.

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The documents can not be easily modified and can be distributed via internet connections or as email attachments.

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CD-ROM
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Can be used for distributing large amounts of documents and data including PDF and Microsoft Word documents, videos, drivers, and other files.

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Documents can be printed virtually anywhere, but special software may be required for viewing and printing manuals.

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Video
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Best medium for showing details and examples.

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Video is often effective for Installation, Training, and some operation procedures.

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Display on PC's from CD-ROM or internet connections requires special software available free via the internet. 

   * Adobe Acrobat Reader is required to display and print PDF files.

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Last modified: March 03, 2010